First Steps

1. Gather your required items 

For your first visit with us, we ask that you bring:

• Photo identification (driver's license, state-issued ID card, military ID)
• Proof of income for all household family members (if applying for our sliding fee scale)
• Insurance card (if applicable) 
• Court documents (if applicable) 

2. Come to your first appointment 

We have a walk-in intake process from 8a to 5p (first come, first served), or you can schedule your first appointment by calling 1.866.Get.2.VOA. 

3. Meet your care coordinator 

Once you're here, one of our compassionate and experienced care coordinators will help guide you through the new client process. 

4. Complete your paperwork 

With help from your care coordinator, you'll fill out New Client paperwork. It is available online or as a .pdf, and can be completed before you come in if you'd rather. You will also need to sign consent forms (patient rights, financial, telehealth, privacy, grievance).

5. Complete a clinical assessment 

Once your paperwork is complete, you'll meet with one of our licensed therapists to complete a full clinical assessment. This assessment can take up to two hours. If you don't have time to stay for this process during your first visit, don't worry. We can schedule this assessment for a later date. 

6. Receive recommendations for treatment 

Based on your assessment, your clinician will make a recommendation for a treatment plan. Our continuum of care includes individual therapy, groups, medication management, case management support, skill training, etc. and your treatment plan will be a blend of these services that is highly individualized for your needs.

Before you leave, your clinician will enroll you in the recommended services, and schedule your next appointment.